Jobs and Careers

Technical Support Representatives
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com

Sales Representatives
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

RESPONSIBILITIES:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com

TECHNICAL SUPPORT ENGINEER
(Southern Tagalog - Sta. Rosa, Laguna)

Responsibilities:

* Provide technical support to SunPower dealers during the installation and design phase of photovoltaic installations
* Troubleshooting of photovoltaic installations via phone and email.
* Prepare Customer Relations Management reports in a weekly basis.
* Will assist on case handling and updating CRM database

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Mechanical), Engineering (Electrical/Electronic) or equivalent.
* At least 3-5 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Extensive Experience in Commercial Monitoring
* With experience in AutoCAD Drafter
* Experience in electronic equipment required.
* Excellent skills preparing technical support reports.
* Excellent proficiency in - Microsoft Project, Excel and Word.
* Understanding and awareness of customer needs.
* Excellent diagnostics, organizational ability, analysis skills, oral, written communications and interpersonal skills.
* CRM Software experience.
* AutoCAD drafting experience.
* Willing to work on night shift schedule
* Applicants must be willing to work in Sta. Rosa.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.

Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.

Customer Service Associates
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com

Call Center Agents FREE English Communications Training (M2JAG11)
(National Capital Reg)

RESPONSIBILITIES:

* FREE 13-day English Communications and Call Simulation Skills Training with morning (6am-2pm) and afternoon (2pm-10pm ) schedules

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required skill(s): Computer Literate.
* Required language(s): English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

ExcelAsia Training and Development Inc.
2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext. Makati City

Senior Software QA Engineer
(National Capital Reg - Makati City)

Responsibilities:
As a Senior Software Quality Assurance Engineer, you will play a key role to drive the QA process to deliver quality products. Your day-to-day Responsibilities include:

•Define and develop automated test strategies and infrastructure for functional and end-to-end testing
•Create test plans and test cases for functional and system level testing.
•Participate in daily scrum meetings, project planning and review meetings, and provide feedback on product quality and testing status to the team
•Perform root cause analysis to identify problems in design and/or implementation

Requirements:
Must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Computer Science/Information Technology or equivalent.
Must be willing to work in the Enterprise Center in Makati City.

Minimum Job Qualifications:
• fluent in implementing Unix shell, PERL, JavaScript and/or Java
• SQL and relational database proficiency
• Proficient with any 3rd party automation tool for Web based GUI testing (such as Selenium, QTP, Silk..)
• Experience in developing test case to perform data validation, load testing, and system integration
• understanding of the QA life cycle, from test plan, test execution, to reporting bugs
• 4+ years commercial software testing experience
• BS/MS in CS (or equivalent)

Preferable Job Qualifications:
• Experience in testing data analytic in a web-based client-server environments
• Experience delivering automated test infrastructure
• Strong written and verbal communication skills
Applicants should be Filipino citizens or hold relevant residence status.

www.wideout.com

Wideout Technology Services
5th Flr. 111 Paseo De Roxas Bldg. cor Legaspi St. (Across Greenbelt 1) Makati City Makati City

Quality Coach
RESPONSIBILITIES:

* Responsible in ensuring agents compliance with client dictated standards and all applicable laws & regulations by monitoring & quantifying agents’ quality performance.
* Must constructively share or communicate results with Team Managers & representatives to continuously develop & improve agents’ performance.
* Provide effective feedback and help in the development of agents
* Thoroughly document defects and work with management staff towards resolution
* Meet daily, weekly & monthly feedback monitoring goals & complete related reports
* Communicate areas of opportunity to management base on trending & analysis
* Conduct monitoring sessions with clients in a professional manner
* Manage QC tasks
* Will be required to spend time on the phones as a representative
* Take escalation-calls when needed
* Complete other duties & projects as required
* Work towards driving efficiencies
* Drive continuous improvement in monitoring efforts, calibration, associate training and coaching on critical attributes and behaviors

REQUIREMENTS:

* Must have above average analytical skills
* Strong verbal / written communication skills
* Preferably 1 - 3 years experience in a direct customer interaction (e.g. customer service, telemarketing, collections, help desk)
* Professional customer interaction skills & a positive attitude
* Attentive to details
* Excellent organizational and interpersonal skills
* Demonstrated ability to work in a fast-paced environment
* Ability to work independently as well as part of a team
* Preferably with Coaching experience
* Amenable to flexible hours to support hours of operation
* Willing to start immediately and open to working in Taguig
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
NCO Group (RMH Teleservices Asia Pacific, Inc.)
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-
WebSite :
http://www.ncogroup.com

Customer Service Associate Batch 4 (inbound/outbound)
(National Capital Reg)

Responsibilities:
This position is responsible for scheduling appointments for consultation and tentative procedures. Responsible for completing out-bound and in-bound telephone calls as required to or from prospective and existing patients to schedule appointments for consultation or procedures. Conduct script approved conversations with prospective patients to ascertain their interest in scheduling a consultation or a tentative medical procedure.

Requirements:
• Candidates must be in college level
• Must be fluent in written and spoken English
• Excellent customer service attitude
• Result oriented, team player

www.minacs.adityabirla.com

Aditya Birla Minacs Philippines Inc
10/F Eastwood 1800 Building Eastwood City, Libis, Quezon City Quezon City 1600.
Tel: 3236280
Website: http://www.minacs.adityabirla.com

Customer Service Representative
RESPONSIBILITIES:

* The card activation advisor’s role will be to proactively offer products and services that add value and help customers understand the benefits of their new account.
* As the card activation inbound call will almost always represent our first customer interaction with a new cardmember, maintaining a positive customer experience and enhancing their banking relationship while adhering to call center standards, policies, compliance and procedures is a must.

REQUIREMENTS:

* Candidates should have excellent command of the English language.
* Applicants should be Filipino citizens or hold relevant residence status.
* Candidates should be willing to work on graveyard or day shifts, weekends and holidays with rotating schedules.
* Applicants should have high motivation to work for a fast-paced and dynamic work environment.
* Should have high motivation to work with American customers, clients and merchants via phone or email.
* Should have strong computer navigation and typing skills with knowledge of Microsoft Office application.
* This position requires a strong sales desire while being quality and customer focused. Must have a positive attitude, a desire to succeed and be goal driven.

Company Name :
JPMorgan Chase & Co.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F Net Quad Bldg., 4th Ave. Corner 30th St., Fort Bonifacio, Global City Taguig City -
WebSite :
http://www.jpmorgan.com

Corporate Planning Analyst
(National Capital Reg)

Responsibilities:

* The Corporate Planning Analyst is responsible for timely data gathering and analysis of operational metrics encompassing all Emerson Manila Shared Service (“EMSS”) key operations.
* Organize and maintain a comprehensive database from both internal EMSS departments and external Emerson Business Platforms.
* Candidate is expected to be proficient in merging/using data across multiple applications. Must be able to utilize database and synthesize information to create regular management presentation materials.
* Work with EMSS departmental heads on developing and monitoring annual operating budgets, headcount budgets and approved Appropriation Requests.
* Provide staff support to strategic planning and business planning efforts, and serves as a key resource for executive administration and management personnel at all levels to meet their information needs.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management or any Finance Management oreitned course.
* Minimum of 2 years experience in financial or investment analysis is an advantage but not required.
* Previous budgeting/forecasting experience is preferable.
* Analytical skills, critical thinking, attention to detail, ability to prioritize multiple simultaneous projects, and flexibility in shifting priorities are essential.
* Must be proficient in business and financial analysis, specifically in financial modeling and forecasting using Microsoft Excel. Knowledge of and experience in Call Center or BPO Centers business models are preferred.
* Adept in graphics/presentation using Microsoft PowerPoint and database management using Microsoft Access and Microsoft Project.
* Good understanding of financial statements (P&L, Balance Sheet, Cash Flow statements).
* Ability to work independently and provide quality output with minimal supervision.
* Has the capacity to work in an international and culturally diverse organization.
* Very good interpersonal skills: able to communicate well with personnel in all levels of an organization.
* Fresh graduates with good scholastic records are welcome to apply.

Emerson Manila Shared Services
Corporate Human Resources
Tel: 479-5211