Convergys Corporation - Operations Manager
Operations Manager (Technical Account) - UP AyalaLand, Quezon CIty
(National Capital Reg)
RESPONSIBILITIES:
* •Study, maintain and ensure client service levels and budget are met on a consistent basis
* •Analyze performance results and implement department improvements
* •Plan for upcoming organizational needs and implement strategies in a proactive manner
* •Maintain understanding of client specific training
* •Determine appropriate staffing levels and implement strategies to ensure the efficient operation of the department
* •Work with support departments to ensure staffing strategies are effectively executed
* •Maximize revenue generated efficiency, support short and long term financial projections and responsible for expense management
* •Support data collection for billing process including ISRS, billable/non-billable hours
* •Develop, maintain and test project’s business continuity plan
* •Select, train, develop, manage, coach and support performance of all direct reports
REQUIREMENTS:
* •Bachelor’s degree in related field with 4 to 6 years related experience or equivalent combination of education and experience
* ••Experience in managing functional groups in a contact center set-up
* •Ability to act as a role model within the organization
* •Computer literate
* •High adaptability and flexibility in a fast paced, rapidly changing environment
* •Excellent interpersonal, presentation, verbal and written communication skills
* •Excellent ability to demonstrate innovation and good judgment
* •Possess financial analysis and budgetary skills
Convergys Corporation
Commonwealth: 2nd flr. Diliman Commercial Complex, Commonwealth Avenue, QC