Costumer Service Jobs

Customer Service Agent (UK Account)
(National Capital Reg)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
* Fresh graduates of any business-related course
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
* Excellent command of English
* Strong customer service orientation

Interested applicants can visit our recruitment office at the G/F MJ Plaza , 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

24/7 Customer Philippines, Inc.
MJ Plaza 106 Valero St. Salcedo Village Makati 1200.

Customer Service Representatives
(National Capital Reg - Pasay City, Edsa, Pasig City, Sucat, Parañaque, Bacolod City)

JOB RESPONSIBILITIES

* Responsible for providing and maintaining the highest possible standard of customer service.
* Performs other related duties and assignments as required and as assigned by supervisor or manager.

REQUIREMENTS:

* Candidate must at least possess a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree of any field
* Must have above average communication skills
* Knows how to navigate the computer/internet
* Must be willing to work in any of the following sites:
o  Mall of Asia, Pasay City
o  Edsa Central, Pasig City
o  Sucat, Parañaque
* Fresh graduates/Entry level applicants are encouraged to apply
* Must be open to working graveyard shift

Interested applicants may apply at the

UNIVERSITY BELT RECRUITMENT  HUB
1st floor, Isetann Cinerama Complex
C.M. Recto, Quiapo, Manila

Office hours are from 10 am - 5 pm Monday to Saturday

Please bring an updated resume with 1×1 picture.

Interview invitations and status updates may be sent via email so please check your email regularly.

Company Name :
Teleperformance
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Pavillon Mall EDSA Central Mandaluyong City
Company Fax :
(02) 637-7111 loc. 323

Bilingual Customer Service Representative (BENGALI)
RESPONSIBILITIES:

* Handles requests that facilitate client customer services.
* Requires to meet a high level of service excellence in responding to the customer’s request in both English and Bengali.
* Resolves additional requests from internal departments on a as needs basis once approved by their managing team leader or the Operations Manager.

REQUIREMENTS:

* Candidate must possess a Bachelor’s/College Degree in any field.
* Required skill(s): Fluent in both English and Bengali Language (Oral and Written).
* Experience is an advantage but not required.
* Computer Literate.
* Applicants must be willing to work in QUEZON CITY.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* For Non-Filipino Citizen applicants - must have the necessary working permit or at least holding a Tourist Visa.
* Applicants should be Filipino citizens or hold relevant residence status.

VXI GLOBAL SOLUTIONS: QUEZON CITY
1024 Global Trade Center Bldg., Epifanio Delos Santos Avenue (EDSA)

Customer Service Representative (CSR)
(National Capital Reg - Libis, Ortigas, Shaw/Mandaluyong, Makati, Sucat, Pasay, and Alabang)

REQUIREMENTS:

* URGENT NEED!
* At least 2nd year college (No back subjects)
* High level of Confidence
* Conversant - Above average communication skills
* Willing to work in shifting schedules including graveyard shifts.
* Applicants must be willing to accept P12-18K as salary.
* Applicants must be willing to work in Libis, Ortigas, Shaw/Mandaluyong, Makati, Pasig, Sucat, Alabang, and Pasay.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Only full-time positions are available.
* Required Language(s) : English
* Applicants should be Filipino citizens or hold relevant residence status.

Vital Call Center Link, Inc. (VCC Link)
1508 Cityland 2, HV Dela Costa St. Salcedo Village Makati City -.
Website: http://www.vcclnk.com

CSR - SEARS Account (Ortigas)
(National Capital Reg - One Julia Vargas - Pasig)

Requirements:

* At least 12years of educational background (2nd year College)

* At least 18 years old

* Read, speak and write English language proficiently to communicate with customers,
* comprehend and follow instructions

* No employment termination due to just cause in work history

* Experience in customer service is preferred

* Sales skills and sales experience preferred

* 70 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays - 9am until 6pm
Walk-In applicants are welcome.

TELUS International Philippines brings extensive experience in building the world-class, global outsourcing solutions to leading North American clients. Now with a growing list of Fortune 500 clients and close to 8000 team members.

TELUS International has become a leading provider of contact center and IT services to clients in the utilities, IT, telecom, consumer electronics and financial services industries. TELUS has invested heavily in technology and human resources. We employ cutting-edge technology via a fully redundunt, fully fiber-optical network. Our screening and training processes identify and develop agents with an exceptional customer-centric focus. Our team members are dynamic and are capable of resolving customer inquiries in a quick and efficient manner. All this underpins TELUS’ commitment to clients: superior service quality and cost-effective delivery.

Inbound Customer Service Representative (with Upselling) for Araneta to start ASAP!!!
RESPONSIBILITIES:

* Identify customer requirements; initiate and/or update systems to ensure successful order completion and service delivery

* Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.

* Completed second year college

* Above average verbal and written English communication skills

* Skilled in computer navigation

* Proficiency in MS Office applications (MS Word, Excel)

* Good problem solving skills

* Good customer service orientation (patient, polite and proper)

* Amenable to work in shifting schedules

* Applicants must be willing to work in Araneta Center, Cubao, Quezon City

* Call center experience is preferred but not required

* Fresh graduates/entry level applicants are encouraged to apply

* At least 1 year(s) of working experience in the related field is required for this position.

* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

* 60 Full-Time positions available.

recruitment@telusinternational.com.ph www.telusinternational.com.ph +63.2638.9440

Customer Service Associate (Bacolod City)
(Western Visayas - Bacolod City)

RESPONSIBILITIES:
A Customer Service Associate handles general customer inquiries like account status and product information. They generally take in account records requests, handle marketing escalations, handle escalated calls and gives voice recognition walkthroughs.

REQUIREMENTS:

We are looking for candidates who have completed at least 2 years of college preferably a Computer related course
Excellent English communication skills
We need candidates who are familiar with basic computer operations
Having a previous call center background is an advantage
Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
Has strong interpersonal skills and ability to think independently and follow through effectively
Applicants should be Filipino citizens or hold relevant residence status.

To apply for a position in Bacolod City send in your updated resume through jobsph@convergys.com or call us at 705-0111.

To apply personally, you can visit us at:
Convergys Corporation
One San Parq,
San Antonio Park Square
Mandalagan
Bacolod City

SALES REPRESENTATIVES(CSR)–ORTIGAS–UNDERGRADS W/ CALL CENTER EXPERIENCE ARE ACCEPTED.[EPVF15]
(National Capital Reg)

RESPONSIBILITIES:

* EARN UP TO 21K!!

* WORK IN ORTIGAS!!

* START IMMEDIATELY!!

* Interested applicants may e-mail their resumes directly to pfebre@excelasiaservices.com or may visit our office located at the 2nd Flr. Bldg. 2, 2295 Jannov Plaza, Pasong Tamo Extension, Makati City. Look for PAULINE - 09175619239

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma or Bachelor’s/College Degree in IT or IT-related courses

* Undergraduates ( must have completed 2 years) are welcome to apply

* Applicants should be Filipino citizens or hold relevant residence status.

* Must have at least 6 months of work experience in a call center

* Excellent English Communication skills (verbal and written)

* Must have the ability to multitask

* Able to work on shifting schedule

* Full-Time positions available.

* Available to start immediately!!

* Willing to work in ORTIGAS!!

ExcelAsia Training and Development Inc.
2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext. Makati City

Banking and Finance Customer Care Specialists
(National Capital Reg)
Responsibilities

* Responsible for providing excellent customer service by phone for one of the world’s leading consumer banks.

Requirements

* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Completed at least 3 years of college education, or completed a diploma/certificate course, preferably in a Finance or Business-related course
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Work experience in the banking and finance industry, and familiarity with credit card processing, is a strong advantage
* Fresh graduates or those without previous work experience are also welcome to apply
* Applicants should be Filipino citizens or hold relevant residence status.

For Customer Care Specialist positions - Walk-in applicants are prioritized.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
Mandaluyong City

Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall

Customer Service Associates
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

RESPONSIBILITIES:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com