Technical Jobs

Technical Training Officer
(Southern Tagalog - Calamba City)

Responsibilities:

* Primary responsible in designing, implementing, evaluating, and monitoring technical trainings and to assist Training and OD Manager in various projects
* Conduct training on quality tools and some general technical training
* ISO 9000:2008 knowledge is a plus

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Engineering (Industrial) or equivalent.
* At least three years of working experience on Semiconductors/Electronics Mananufacturing as Training Supervisor
* Candidate must be keen on details
* Experience in developing and facilitating technical oriented, application or process based training content and curriculum
* Has knowledge on training design, facilitation and evaluation
* Must have excellent communication skills (spoken and written)
* Must have excellent presentation and organization skills
* Proficient in MS Office Applications

Techlog Center Philippines offers competitive remuneration, bonuses, allowances, and medical coverage.
This is an URGENT requirement. All qualified candidates will be processed immediately.

Company Name :
Techlog Center Philippines
Industry :
Manufacturing / Production
Type of Company :
Private Limited Company, Local Based Company
Location :
Bldg 5 EPZ CPIP Brgy. Batino Calamba, Laguna

(National Capital Reg - Alabang, Makati, Shaw, Eastwood City, North Edsa)

Responsibilities:

As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang, Shaw or North Edsa.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

o Fill up an ARP Form in the site where you will apply.

o Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530

Don’t forget to put in your own information so we can call you in case any of your referrals get hired.

Please specify if your referral has call center experience.

Refer now to win!

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

Technical Support Representative- Ortigas
(National Capital Reg - Ortigas, Pasig city)

Requirements:

* Preferably graduate of a technical/ business related course
* Call center experience as a CSR or TSR preferred
* Technical support, customer service training
* Excellent interpersonal skills
* High attention to detail
* Ability to overlap skills

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-1111
Fax: 634-5414
Mondays to Fridays - 9am until 6pm
Walk-In applicants are welcome.

Technical Support Representative
(National Capital Reg)

Responsibilities:

* Candidates will be responsible for providing Technical Support for our US-Based clients customers

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
* Candidates must be proficeient in both Hardware and Software troubleshooting, as well as computer assembly.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Walk-in applicants are accepted Mondays thru Fridays, from 11:00 AM to 8:00 PM.

Visit us at:
Infosys BPO Ltd
3/F Trade Hall
Metro Market! Market!
Fort Bonifacio Taguig City

Dialer Analyst
RESPONSIBILITIES:

* Initiates daily reviews to dialer and IVR campaigns to check on the compliance of each set up based on the approved dialer parameters by the Customer Contact Management Group on NCO policies, Fair Debt Collection Practices Act (FDCPA) and other State Law restrictions or as may be required by various company clients from time to time.
* Conducts campaign performance evaluation report and provide feedback to site contact persons regarding Wait Time, Idle Time, Dropped Calls, Direct
* Calls and the over-all Campaign Evaluation Score.
* Performs day-to-day dialer operations, including, but not limited to building of campaigns, scanning of input files, uploading of files, maintaining campaigns, monitoring and generation of post-mortem reports.
* Monitors real time performance of each campaign run in CRS and IVR and provides timely feedback and resolution to dialer concerns.

REQUIREMENTS:

* Preferably a graduate from reputable universities in the Philippines and a degree holder of any business related courses.
* Background in the collections/ call center industry - local or foreign — is an edge.

* Functional /Technical
* Proficient in MS Office Applications - especially in MS Excel and MS Access programs.
* Knowledge in various collection systems, predictive dialers and Interactive Voice Response system (IVR) is an advantage.
* Knowledgeable with the Management Information System (MIS) methods.
* Inclined with system management functions.

* Personal Effectiveness
* Analytic, logical and can work with minimal supervision.
* Possess average communication skills - both oral and written in the English language.
* Willing to work overtime, holidays, and weekends as may be required by the task on various shifts.

* Interpersonal Effectiveness
* Team Player.
* Applicants should be Filipino citizens or hold relevant residence status.

NCO
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com

Technical Support Representative - Bacolod City
(Western Visayas - Bacolod City)

REQUIREMENTS:

* Candidate must be at least 18 years of age and a High School graduate

* Applicants should be Filipino citizen or hold relevant residence status

* Required Language: English

* Has an understanding of Internet Services

* Must have analytical ability to troubleshoot & resolve technical issues

* Proficient in Microsoft Office & Internet Explorer

* Full time positions available

* Fresh graduates / Entry level applicants are encouraged to apply

Company Name :
Teleperformance
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Pavillon Mall EDSA Central Mandaluyong City —-
Company Fax :
(02) 637-7111 loc. 323
WebSite :
http://www.teleperformance.ph

Real Time Analyst
RESPONSIBILITIES:

* Responsible for the maintenance of service levels and the real-time and advanced coordination of all phone and non-phone activity (after weekly shifts have been given out).
* Act as the central point of contact for all schedule exceptions and time off requests.
* Assure the timely dissemination of reports and information.
* Updates CMS agent groups and split/skill lists.
* Ensures that Thresholds are set and followed for all accounts through monitoring and close coordination with the operations team.
* Serve as a resource regarding the reporting of call center efficiencies, team and individual statistical analysis, and process improvement.
* Assists management in the implementation of action plans and initiatives that pertain to real-time management. Monitors ACD queue statistics and contact traffic, deploying staff as needed.
* Completes special projects as required.
* Total flexibility with shift.
* Ability to work independently and meet established deadlines.
* Other functions as required in the performance of TELUS International Philippines daily business requirements.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees.Others or equivalent.
* 5 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably experienced in the ff tools:Cms, IEX Totalview, or any other WFM software, MS Office, especially Excel

TELUS International Philippines, Inc.
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600.

Technical Support Specialist
(National Capital Reg)

Requirements

* Excellent English communication skills
* Strong customer service and problem solving skills
* Proficient in computer and internet applications
* Completed at least three years of college education in any course, or finished a two-year diploma or certificate course, preferably in an IT-related field
* Fresh graduates or those without work experience are welcome to apply
* Work experience as a technical support in a call center environment, particularly in troubleshooting, a strong advantage
* Willing to work on graveyard, holiday and weekend shifts
* Willing to be assigned in Makati, Mandaluyong or Quezon City
* Applicants should be Filipino citizens or hold relevant residence status.

Walk-in applicants are prioritized.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Blvd., Mandaluyong City

Technical Support Representatives
(National Capital Reg - Makati City, Muntinlupa City, Mandaluyong City, Quezon City)

RESPONSIBILITIES:
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

REQUIREMENTS:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in at least one of our sites: Makati, Libis, Alabang or Shaw.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

Walk-in and experience our ONE DAY application process!

eTelecare Global Solutions

MAKATI
12/F PBCom Tower,
Ayala Ave.

ALABANG
G/F Plaz@ A Bldg.
Northgate Cyberzone
Filinvest Corporate City

SHAW
Upper G/F,
Worldwide Corporate Center,
Shaw Blvd.

QUEZON CITY
2/F CyberOne Bldg.,
Eastwood City

Recruiting Hotline: (02) 580.6530

For more information, visit our career website:

www.etelecarecareers.com

PROCESS TRAINER

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* With 1-2 years experience in creating, conducting and assessing various training modules.
* Applicants must be willing to work in QUEZON CITY or MAKATI.
* Preferably Supervisor / 1 Year & Up Experienced Employees specializing in Training & Development or equivalent.
* A passion for people, motivational skills and coaching abilities are essential for this position
* Applicants should be Filipino citizens or hold relevant residence status.
* Proven communication effectiveness – verbal, non verbal, written etc. – in training settings
* Computer Literate
* Full-Time positions available.

Vision-X (Phils.), Inc.
G/F SM CyberZone II, Jupiter cor. Zodiac Sts., Brgy. Bel-Air Makati City 1200.
Website: http://www.vxiusa.com